Email: email@example.com|Tel: 416-551-9726
Overnight Shipping is available
1. Which payment methods do you accept?
We accept credit card payment (including Visa, mastercard, Amex and Discovery.)
2. What is your return policy?
We don't accept return for custom items such as jerseys and letters/numbers because it's designed for you; If there is quality problem, we could communicate to solve it.
For other defected items, you could return it within 7 days after you receive it.
3. Are those iron-on stickers safe or eco-friendly, especially to Children?
IronOnLogo’s heat transfers materials, roland machine and ink have been certified to meet the chemical emissions requirements for UL GREENGUARD Gold Certification (formerly known as GREENGUARD Children & Schools Certification). They’re not going to be harmful to skins, especially to Children
Attached files are certification of roland machine and machine and MSDS of heat transfer printing,
MSDS of inkjet printing (Download)
Certification of CAD color Express Print heat transfer materials(Download)
Eco-Sol Max GREENGUARD Gold Certification (Download)
4. Do you have drop shipping service?
Yes, we do offer drop shipping services. Please contact us at firstname.lastname@example.org for details.
5. Is there any quantity discounts?
Yes, great discount is available for large quantity order. For more details, please feel free to send us an email.
6. What are the shipping methods?
Usually, we ship your order via Canada Post regular service without tracking number to save your money. If you need rush service, please contact us after you place your order. UPS Express service is available, but extra shipping fee will be charged.
7. How to place your order?
* Register an account in our website and input all necessary information
* Login in your account and start to search the items you like
* Add items to your shopping cart; Choose the size for your stickers decals, letters, or numbers.
* Double check your shopping cart contents to make sure you have everything you ordered. You can edit your shopping cart by adding or removing items from your cart. Then click the “refresh” button to update it.
* To continue shopping, click the “Back to Shopping” grey color button on the left bottom corner.
* To Check out, please click “Go to Checkout” green color button on the right bottom corner.
* Click the “Go to checkout” button, you will go to the step 1 of 3:
Delivery Information, in this section, you can double check your shipping address. And you can choose your shipping method from Table Rate (regular mail service) and UPS Rate (express shipping service).
* Click “Continue” button to go to step 2 of 3:
* In this section, you can see your order total.
* Then click the “Continue” button to step 3 of 3:
Order Confirmation. It’s the last chance for you to double check your shipping, billing, and order information.
If everything is ok, please click the “Confirm the order” green button to go to the final step: Payment. Input your Cardholder Name, Credit Card Number, Expiry Date and CVV Number. You can write Special Instructions or Order Comments, then press "continue" button and complete your order successfully
* After you complete payment, you can select log off or you can manually go back to our website.
8. How to select a right size logo for your garment
Normally we decorate our garment at center chest, left chest, front, back, left sleeve and right sleeve, how do we select right size logo?
For adult garment
Center chest logo: 10 inches
Left chest logo: 3 inches or 4 inches
Front number: 9 inches
Back logo: 10 inches
Back name plate: 4 inches
Back number: 10inches or 11innches height
For over 8 years old youth garment
Center chest logo: 8 inches
Left chest logo: 3 inches
Front number: 7 inches
Back logo: 8 inches
Back name plate: 3 inches
Back number: 8 inches or 9 inches height
For 3-8 years old youth garment
Center chest logo: 6 inches
Left chest logo: 2.5 inches
Front number: 6 inches
Back logo: 6 inches
Back name plate: 2 .5 inches
Back number: 6inches or 7 inches height
For less than 3 years old baby garment
Center chest logo: 4 inches logo
Left chest logo: 2 inches
Front number: 4 inches
Back logo: 4 inches
Back name plate: 2 inches
Back number: 4 inches or 5 inches height
For more details of Irononlogo.com please feel free to contact us at email@example.com.